Support
Get help with Loam
Most questions are answered on one of the pages below. If yours is not, send a message straight from this page - no account, no app data attached.
Start here
- Frequently asked questions Connecting a source, what Loam tracks, and what it never sends.
- Bosch eBike setup Data Act sharing per bike, the approval wait, and fixing a 403.
- Service guides Every interval, and how each component clock is worked out.
- What's New Check whether the fix you need already shipped.
- Suggestions Better wording, a missing component, or setup guidance.
- Privacy and your data What stays on the device, and how to delete what does not.
- Loam Moto Questions about the motorcycle and e-moto app.
Send a message
This form sends only the fields below. It does not attach your garage, rides, odometer, location or any account details, and it does not ask for your email address - so it cannot be answered personally.
Need an answer back?
The form above is one-way. If you need a reply - an account question, a privacy request, or anything that needs a conversation - email support directly.